Answer buyer inquiries and keep visit feedback useful

Reply with the facts you have, and say when you do not have them

Answer the question that was asked. If a buyer asks for dimensions you have not confirmed, say so and give a date you will follow up rather than guessing a number you will have to correct later. Write the reply so anyone else reading it — a co-owner, an attorney, a co-seller — can see what was asked and what you promised.

• Keep the question and your answer together.
• Note what you promised and when.
• Never confirm a fact you have not checked.

Schedule in a way you can sustain

Group appointments so they do not consume every evening, decide in advance who will be present, and keep access instructions out of public listings. A routine you can keep is more reliable than an optimistic one, and buyers notice when a seller is stretched thin.

Write feedback while it is fresh

After a visit, note what the buyer said in their own terms — what they liked, what they questioned, what they want to see again — separately from your interpretation of it. Two visitors raising the same concern is information about your property; one passing comment is not.

• Record the buyer’s words rather than your summary of their intent.
• Separate a comment about the property from a comment about the price.
• Add the follow-up the visit created.

Look for the pattern after several visits

Read your own notes together after a handful of visits. Repetition shows where preparation, photography or price is doing the work and where it is not. Use the pattern to choose the next preparation task, and keep the individual notes rather than replacing them with a conclusion.